Wi-Pics Mobile!™ Frequently Asked Questions
Q: How does Wi-Pics Mobile!™ work?
A: Wi-Pics Mobile!™ connects to your camera
via the camera’s
USB port. When images are captured by the camera, they are written
to the memory card inserted into the camera. Wi-Pics Mobile!™ “moves” the
images from the memory card in the camera to the memory card inserted
into Wi-Pics Mobile!™. Images are then transmitted wirelessly
to the destination specified in the Image Transmission configuration.
Q: What cameras will work with Wi-Pics Mobile!™?
A: Wi-Pics Mobile!™ supports most Canon and
Nikon professional cameras. To verify support for your camera,
please call a member of our support
staff at 585-798-5973.
Q: What is the maximum storage capacity of Wi-Pics Mobile!™?
A: Wi-Pics Mobile!™ has one CompactFlash (CF) and one Secure Digital
(SD) slot, either of which can be specified as the storage location
for images. Secure Digital cards inserted into Wi-Pics Mobile!™
are limited to 2GB. CompactFlash cards are supported up to 32GB.
Q: What transmission protocols does Wi-Pics Mobile!™ support?
A: Wi-Pics Mobile!™ supports both FTP and UNC
protocols for image transmission.
Q: How can I order Wi-Pics Mobile!™?
A: Wi-Pics Mobile!™ can be order via the products
page on this website, or if you prefer, you may fax your order
in to 585-798-6003 using this Order
Form.
Q: What about international orders?
A: We do accept and ship orders internationally.
Shipping rates for international orders can be obtained by contacting
a member of our staff at 585-798-5973 or
via email at support@unitedimagingsolutions.com.
Q: What forms of payment are accepted?
A: We accept Visa and MasterCard only.
Q: What is United Imaging Solutions Return Policy for Wi-Pics Mobile!™?
A: We have a 14 return policy. There is a minimum
10% restocking fee on all returns. Please
see our full Return Policy.
Q: What is the warranty for Wi-Pics Mobile!™?
A: You can view the entire Wi-Pics Mobile!™
warranty here.
Q: Will there be software updates for Wi-Pics Mobile!™?
A: We are always working hard to add additional
features to Wi-Pics Mobile!™ and updates will be released periodically.
If there is a feature you would like
to see added to Wi-Pics Mobile!™, click
here to submit your request.
Q: Will there be a charge for software updates?
A: Updates that contain minor improvements to
the software will be a free upgrade to all existing Wi-Pics Mobile!™
users. There will be a minimal charge for updates
that add new features or capabilities to Wi-Pics Mobile!™.
Q: What support options are available?
A: The following support options for Wi-Pics
Mobile!™ are available:
Phone Support:
Monday thru Friday, 9 am to 5 pm Eastern Standard Time.
Email Support:
Is available from our support staff at
support@unitedimagingsolutions.com,
Monday thru Friday from 9 am to 8 pm, Eastern Standard Time.
After Hours / Weekend Support:
After hours and weekend support is available for a nominal fee. For additional
information on after hours or weekend support, please email
afterhours@unitedimagingsolutions.com.
